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Tidio (Lyro)
FreemiumAI-powered live chat and support agent built for SMBs and ecommerce stores
About
Tidio combines live chat with Lyro, its AI support agent powered by Claude. Lyro draws only from your own knowledge base, achieving a 67% autonomous resolution rate while eliminating hallucination risk. Very popular with Shopify stores.
Key Features
- 67% autonomous resolution
- Claude-powered
- Shopify native
- Flow builder templates
- Live chat + AI hybrid
Pros
- SMB-friendly pricing
- Strong Shopify integration
- High accuracy from own-data-only design
Cons
- Not designed for large enterprise
Pricing
FreemiumFree tier / Lyro AI from $39/mo
Categories
Customer SupportMarketing
Details
Sourcemanual ↗
VerifiedJune 5, 2026