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Tidio (Lyro)
FreemiumAI-powered live chat and support agent built for SMBs and ecommerce stores
About
Tidio's AI agent Lyro answers customer questions using your knowledge base and resolves roughly two-thirds of support issues without human involvement. It's built for small businesses and ecommerce stores, particularly those on Shopify. The platform combines live chat with automated support in one tool.
Key Features
- 67% autonomous resolution
- Claude-powered
- Shopify native
- Flow builder templates
- Live chat + AI hybrid
Pros
- SMB-friendly pricing
- Strong Shopify integration
- High accuracy from own-data-only design
Cons
- Not designed for large enterprise
Pricing
FreemiumFree tier / Lyro AI from $39/mo
Categories
Customer SupportMarketing
Details
Sourcemanual ↗
VerifiedJuly 17, 2026